Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide exceptional support to users in a remote setting.

Key Responsibilities

• Serve as a trusted advocate for users, resolving inquiries and issues with empathy and efficiency
• Guide users through processes like account setup and performance tracking during energy-saving events
• Collaborate with team members to improve customer experience and manage daily workflows to meet service targets

Required Qualifications

• 1-2 years of experience in customer support or a related field
• Genuine passion for helping people and delivering excellent service experiences
• Comfort using online tools and troubleshooting basic technical issues
• Curiosity and a growth mindset, seeking feedback and opportunities for improvement
• Flexibility and adaptability to support a growing nationwide product offering