Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their team in a hybrid capacity.

Key Responsibilities

• Quickly respond to and resolve customer inquiries via email and phone
• Process orders, returns, and exchanges for both online and retail channels
• Assist with fulfillment functions and support retail operations across locations

Required Qualifications

• 1-3+ years of customer service experience
• Passionate about helping customers and a team player
• Thrives in a fast-paced startup environment
• Flexible work schedule availability for early/late hours and weekends
• Experience with e-commerce systems is a plus