Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to assist customers with inquiries and provide support in a remote setting.

Key Responsibilities

• Assist customers over the phone and email with product and service questions
• Manage inbound and outbound calls and emails while providing technical support
• Proactively identify solutions and take ownership of resolving customer issues

Required Qualifications

• High school diploma or equivalent
• 6+ months of experience with computer and web-based tools
• 1+ years of customer service or veterinary care experience
• Ability to work 9:30am - 6pm ET, Monday - Friday
• Comfortable with virtual environments and phone interactions