Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide front-line customer service support.

Key Responsibilities

• Receive and handle customer inquiries via phone, email, and chat
• Assist customers by completing tasks or processes and provide exceptional service
• Deescalate frustrated customer situations and find solutions to enhance customer experience

Required Qualifications

• High School diploma or equivalent
• Proficiency in MS Office, particularly Excel
• Located in the Central time zone
• Customer-centric mindset with a passion for service
• Technological proficiency with the ability to navigate various systems