Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate, a remote position requiring residency in Hawaii.

Key Responsibilities

• Provide assistance to members and providers regarding healthcare benefits and services
• Meet key performance indicators while demonstrating compassion and support
• Document customer interactions and manage patient information accurately

Required Qualifications, Training, and Education

• 1-2 years of customer service experience
• GED or High School Diploma required; Associate or Bachelor's degree preferred
• Ability to talk and type simultaneously
• Flexibility in scheduling and adaptability to change
• Proficiency in using multiple computer applications