Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls in a fast-paced environment
• Provide accurate information regarding cardholder accounts, payments, and benefits
• Process transactions and assist with inquiries while maintaining confidentiality and compliance

Required Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent
• 6 months of Customer Service, Call Center, or Dispatch experience required
• Must complete a background check, credit check, and security fingerprinting
• Reliable high-speed internet connection and a dedicated work area required
• Working knowledge of computers and Windows applications is necessary