Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls and assist customers with inquiries
• Provide accurate information regarding cardholder accounts and process transactions
• Maintain knowledge of company policies and support team operations during peak times

Required Qualifications

• Must be at least 18 years old and have a High School Diploma or equivalent
• 6 months of Customer Service, Call Center, or Dispatch experience required
• Must complete a background check, credit check, and security fingerprinting
• Reliable high-speed internet connection and a dedicated work area are necessary
• Working knowledge of computers and Windows applications is required