Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls efficiently in a fast-paced environment
• Provide accurate information regarding payments and benefits to cardholders
• Assist with inquiries and process transactions via web-based applications

Required Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent
• Must have 6 months of Customer Service, Call Center, or Dispatch experience
• Complete a background check, credit check, and security fingerprinting
• Must have a reliable high-speed internet connection and a dedicated work area
• Working knowledge of computers and Windows applications