Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls and assist customers with inquiries
• Access cardholder accounts to provide information about payments and benefits
• Process transactions and maintain knowledge of company policies and technology

Required Qualifications

• Must be at least 18 years old with a High School Diploma or equivalent
• Minimum of 6 months of Customer Service, Call Center, or Dispatch experience
• Complete background check, credit check, and security fingerprinting
• Must have a reliable high-speed internet connection and a dedicated work area
• Working knowledge of computers and Windows applications