Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls and assist customers with inquiries
• Access and provide information regarding cardholder accounts and transactions
• Maintain knowledge of company programs and support team operations during peak times

Required Qualifications

• Must be at least 18 years old with a High School Diploma or equivalent
• At least 6 months of Customer Service, Call Center, or Dispatch experience
• Must complete a background check, credit check, and security fingerprinting
• Must have a reliable high-speed internet connection and a dedicated work area
• Working knowledge of computers and Windows applications