Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I to serve as the first point of contact for customers.

Key Responsibilities

• Manage a high volume of inbound calls and provide accurate information to customers
• Assist cardholders with inquiries regarding transactions and account statuses
• Maintain knowledge of company policies and support team operations during peak times

Required Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent
• Must have 6 months of Customer Service, Call Center, or Dispatch experience
• Complete a background check, credit check, and security fingerprinting
• Must have a reliable high-speed internet connection and a dedicated workspace
• Working knowledge of computers and Windows applications is required