Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I.

Key Responsibilities

• Manage a high volume of inbound calls efficiently in a fast-paced environment
• Assist customers by providing information about payments, benefits, and account statuses
• Process transactions and research requests using web-based applications while maintaining compliance

Required Qualifications

• Must be at least 18 years old and possess a High School Diploma or equivalent
• Minimum of 6 months of Customer Service, Call Center, or Dispatch experience
• Must complete a background check, credit check, and security fingerprinting
• Must have a secure, reliable, high-speed internet connection and a dedicated work area
• Working knowledge of computers and Windows applications is required