Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their Claims team.

Key Responsibilities

• Evaluate claims to determine eligibility for reimbursement
• Provide exceptional service to members via phone, chat, and email, guiding them through the claims process
• Follow best practices for claims handling and suggest process improvements as needed

Required Qualifications

• Experience in a customer-facing or operations environment
• Ability to work effectively under pressure
• Detail-oriented with strong digital organization skills
• Desire to work in a rapidly evolving startup environment
• A bachelor's degree is preferred but not required