Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to deliver exceptional support and enhance customer experiences.

Key Responsibilities

• Deliver empathetic support to healthcare providers and manage ticket volume efficiently
• Advocate for customer needs and identify opportunities for experience improvement
• Collaborate with cross-functional teams to address systemic issues and enhance self-service resources

Required Qualifications

• 1-3 years of experience in customer support or related fields
• Strong project management skills with experience in process development
• Experience in fast-paced, growth-stage environments
• Familiarity with support ticketing systems and customer communication tools
• High empathy and operational excellence in handling customer issues