Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate - Remote.

Key Responsibilities

• Schedule customer appointments for collision repair and estimates following established Standard Operating Procedures
• Manage a high volume of inbound and outbound customer communications professionally
• Assist customers with rental car reservations and tow scheduling while maintaining a high-quality customer experience

Required Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Self-motivated with a strong work ethic and ability to learn quickly