Customer Experience Associate

Job Summary

A company is looking for an Associate, Customer Experience.

Key Responsibilities

• Deploy AI-driven solutions to identify systemic support gaps and convert unstructured case data into actionable taxonomies
• Own the development of scalable case classification models to improve visibility into root causes and reduce noise in escalation channels
• Translate complex datasets into executive-ready insights that influence product, policy, and operational decisions

Required Qualifications

• Strong foundation in data science, statistics, or a related quantitative field
• Fluency in SQL and Python with experience in large, messy datasets
• Ability to deconstruct complex support issues into clear root cause categories
• Experience building and deploying machine learning or AI-driven models
• Ability to operate with a bias for action, moving from analysis to implementation