Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their CX team.

Key Responsibilities

• Drive customer support for the upgraded EHR platform and managed healthcare services
• Respond to customer queries via email, phone, and chat regarding EHR usage
• Identify customer needs and assist in optimizing their use of EHR features

Required Qualifications

• 1+ year experience in a customer support or success role
• Experience with healthcare software such as Electronic Medical Records
• Ability to work 9 am - 5 pm PT, Monday - Friday
• Passion for improving mental healthcare access and quality
• Experience utilizing a ticketing system in a customer-facing role