Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate.

Key Responsibilities

• Interact with internal and external customers to gather necessary information for processing test samples
• Communicate test statuses, manage customer inquiries, and support the Sales team with account requests
• Document customer interactions and ensure compliance with HIPAA policies while mentoring new employees

Required Qualifications

• High School degree or equivalent required; two- or four-year degree preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus
• Familiarity with customer service principles and practices
• Intermediate proficiency with Microsoft Office and Google Suite applications