Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate (PST).

Key Responsibilities

• Answer customer calls and respond to email inquiries in a fast-paced environment
• Act as a point of escalation for complex customer and process issues
• Assist customers with navigating the company website and resolve high-priority escalations

Required Qualifications

• 1-3 years in a customer experience-related role; e-commerce or startup preferred
• Proficient with platforms such as ZenDesk, Salesforce, Microsoft Office, and Google Workspace
• Demonstrated positive approach toward customers
• Passion for understanding problems and being solution-oriented
• Bilingual in English/Spanish preferred