Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate - Call Center.

Key Responsibilities

• Handle customer interactions across multiple channels including phone, chat, email, and text
• Document all customer interactions accurately in the business application
• Review open work orders and proactively reach out to customers to resolve potential issues

Required Qualifications

• High School Diploma or equivalent
• One year of relevant customer service experience in an omnichannel or multichannel call center environment
• Proficiency in using Customer Relationship Management (CRM) systems
• Able to work from home without distraction
• Must be able to obtain and maintain state licenses and technical certification as needed