Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide front-line customer service support related to insurance regulatory compliance.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, assisting with tasks and processes
• Complete routine regulatory compliance tasks and client intake/sales support in a timely manner
• Provide exceptional customer service and deescalate customer situations effectively

Required Qualifications

• High School diploma or equivalent
• 1-2 years of customer service experience
• Previous insurance experience or basic insurance knowledge preferred
• Tax filing experience preferred but not required
• Computer knowledge and proficiency with MS Office