Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their team in a hybrid capacity, providing support both remotely and at the Distribution Center.

Key Responsibilities

• Respond to and resolve customer inquiries via email and phone in a professional manner
• Process orders, returns, and exchanges for online and retail channels
• Assist with fulfillment functions and retail operations, including customer support and transactions

Required Qualifications

• 1-3+ years of customer service experience
• Passionate about helping customers and aligned with the company's values
• Team player with a positive attitude and proactive approach
• Ability to adapt quickly in a fast-paced startup environment
• Flexible availability for early/late hours and weekends, with a strong internet connection