Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to manage customer relationships and provide support throughout the hearing journey.

Key Responsibilities

• Manage a portfolio of new and existing customers, delivering personalized support
• Resolve customer questions and concerns through multiple channels with empathy and clarity
• Help customers troubleshoot issues with their hearing aids by providing step-by-step solutions

Required Qualifications

• Confident and personable on the phone, able to handle emotionally nuanced conversations
• Empathetic and patient, capable of de-escalating frustrated customers
• Strong problem-solver comfortable with navigating complex situations
• Adaptable and resilient in a dynamic work environment
• Dependable and punctual, taking ownership of follow-ups through resolution