Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide front-line customer service support related to insurance regulatory compliance.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, assisting with tasks and processes
• Follow established processes to complete routine regulatory compliance and client intake tasks
• Provide exceptional customer service while processing and tracking applications

Required Qualifications

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Previous insurance experience or basic insurance knowledge preferred
• Customer-centric mindset with a focus on service delivery