Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their CX team in a fully remote capacity.

Key Responsibilities

• Serve as a primary point of contact for partner inquiries via email, phone, and chat
• Monitor and manage order workflows, including adjustments and account-level changes
• Liaise with cross-functional teams to resolve partner-facing issues and maintain accurate records

Required Qualifications

• 2+ years of experience in customer service, account support, or operations in a B2B environment
• Proficiency with CRM and ticketing tools, and a solid understanding of order management processes
• Ability to work independently in a remote environment with reliable internet connectivity
• Strong organizational skills to manage multiple open cases simultaneously
• Availability to work a schedule aligned to US Pacific or Eastern business hours