Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate (Remote).

Key Responsibilities

• Respond to inbound clinic inquiries via phone, email, and chat
• Troubleshoot order issues and coordinate cross-functionally to resolve escalations
• Maintain accurate documentation and contribute to process improvements

Required Qualifications

• 1-3 years of experience in customer support or healthcare operations
• Comfort working in systems such as G-Suite, Slack, and Kustomer/Zendesk
• A proactive, solution-oriented mindset
• Experience supporting healthcare clinics or medical products is preferred
• Experience in a startup or high-growth environment is preferred