Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate - Remote.

Key Responsibilities

• Provide high-quality customer experience across multiple communication channels while achieving designated KPIs
• Promote products and services, making recommendations based on customer needs
• Manage customer inquiries and concerns, ensuring timely and accurate support throughout the registration and certification processes

Required Qualifications

• High School diploma or GED required
• Minimum 3 years of customer service experience, preferably in a call center environment
• Experience with CRM/database applications, such as Salesforce, is a plus
• Strong PC skills, including proficiency in MS Office products and web applications
• Demonstrated passion for customer experience and ability to work independently with minimal supervision