Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide document review and data support to clients.

Key Responsibilities

• Provide 24/7 phone coverage and handle customer inquiries
• Assess calls for immediate service, transfer, or follow-up needs
• Gather necessary information to update databases and escalate issues as needed

Required Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent education required
• Must have customer service experience in a call center environment
• Proficiency in MS Office, particularly Word and Outlook
• Experience with medical insurance, Medicaid, or pharmacy benefits preferred