Customer Experience Associate

Job Summary

Customer Experience Associate provides full-time customer service support for surplus lines, managing client communications and ensuring compliance with insurance regulations.

Key Responsibilities

• Manage client communications, including inquiries and billing questions
• Prepare and process surplus lines tax reports and payments
• Train and mentor team members on workflows and processes

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of surplus lines tax filing experience
• Property & Casualty (P&C) license preferred
• Proficient in Microsoft Office Suite, especially advanced Excel skills
• Collaborative team player with a strong commitment to supporting colleagues