Customer Experience Associate

Job Summary

Customer Experience Associate provides full-time front-line customer service support related to insurance regulatory compliance, client intake, and sales support, assisting customers via phone and email.

Key Responsibilities

• Handle customer inquiries through phone calls, email, and chat
• Process routine regulatory compliance tasks and client intake information
• Provide exceptional customer service and support to clients

Required Qualifications

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Previous insurance experience or basic insurance knowledge preferred
• Computer knowledge and proficiency with MS 365