Customer Experience Associate

Job Summary

Working remotely with occasional in-person days, the part-time Customer Experience Associate will assist users with account-related issues, respond to inquiries, and ensure account security while contributing to a positive user experience.

Key responsibilities

• Deliver timely and accurate responses to user questions and requests through support channels
• Assist users with account-related issues, including login problems and billing inquiries
• Investigate and resolve unauthorized account activity and educate users on security best practices

Required qualifications

• Some experience in a customer support or technical support role
• Strong written and verbal communication skills in English
• Familiarity with desktop and mobile operating systems and customer service platforms
• Ability to prioritize effectively in a fast-paced environment
• A genuine connection to Discord's mission and commitment to inclusivity