Customer Experience Associate

Job Summary

To support customer engagement and loyalty initiatives, the part-time Customer Experience Associate will manage inbound and outbound communications, gather customer feedback, and identify sales opportunities while working onsite in Malvern, PA.

Key Responsibilities

• Deliver a best-in-class customer experience through various communication channels
• Capture customer feedback and insights within Salesforce and related platforms
• Collaborate with internal teams to improve service efficiency and support customer loyalty initiatives

Required Qualifications

• Bachelor's degree, Associate degree, or 3-5+ years of customer service-related experience required
• Experience in customer service, call center, inside sales, or product support preferred
• Proficiency with Microsoft Office applications
• Experience with Salesforce or CRM systems preferred
• Self-motivated with a proactive and results-driven mindset