Customer Experience Associate

Job Summary

To support customer loyalty and engagement initiatives, the part-time Customer Experience Associate will interact with customers through various channels, answering inquiries, capturing feedback, and identifying sales opportunities in a fully remote role requiring availability during EST hours.

Key Responsibilities

• Deliver a best-in-class customer experience through inbound and outbound communication channels
• Capture customer feedback and insights, documenting them within Salesforce and related platforms
• Collaborate with internal teams to support customer experience initiatives and continuous improvement efforts

Required Qualifications

• Bachelor's degree, Associate degree, or 3-5+ years of customer service-related experience required
• Experience in customer service, call center, inside sales, or product support preferred
• Proficiency with Microsoft Office applications
• Experience with Salesforce or CRM systems preferred
• Self-motivated with a proactive and results-driven mindset