Customer Experience Associate

Job Summary

Providing exceptional service in a remote capacity, the part-time Customer Experience Associate will manage customer inquiries, promote products, and enhance customer satisfaction through various communication channels.

Key responsibilities

• Deliver high-quality customer experiences while achieving designated KPIs
• Promote products and services, making recommendations based on customer needs
• Resolve customer concerns and inquiries efficiently, striving for first-time resolution

Required qualifications

• High School diploma or GED required
• Minimum 3 years of customer service experience, preferably in a call center environment
• Proficiency in PC skills, including MS Office and web applications
• Experience with CRM/database applications, such as Salesforce, is a plus
• Demonstrated passion for customer experience and effective organizational skills