Customer Experience Associate

Job Summary

Providing exceptional customer support, the full-time Customer Experience Associate will resolve inquiries and troubleshoot issues across phone, email, and chat while collaborating with cross-functional teams to enhance the customer experience, either remotely or onsite in New York, NY.

Key Responsibilities:

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy
• Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries
• Document customer interactions accurately in systems, ensuring all cases are tracked and followed up on as necessary

Required Qualifications:

• 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success
• Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech
• Strong problem-solving skills with the ability to think on your feet and offer creative solutions
• Organized and capable of handling multiple customer interactions simultaneously
• Passionate about nutrition or wellness, with a desire to help others on their health journey