Customer Experience Associate

Job Summary

Providing essential customer support, the full-time Customer Experience Associate will assist clients by handling inquiries, performing document review, and managing account issues while working from 10:00 AM to 7:00 PM (PST).

Key responsibilities

• Provides 24/7 phone coverage for customer inquiries and assesses calls for immediate service or follow-up
• Gathers necessary information to update databases and escalates issues to senior levels when needed
• Explains company policies and ensures exceptional customer service is delivered in a warm and empathetic manner

Required qualifications

• High School Diploma or equivalent education
• At least 18 years of age
• Experience in a call center environment, preferably with customer service
• Proficiency in MS Office, particularly Word and Outlook
• Legal authorization to work permanently in the United States without requiring visa sponsorship