Customer Experience Associate

Job Summary

Joining a passionate team, the full-time remote Customer Experience Associate will manage customer relationships across various channels, deliver exceptional service to pet parents, and represent the brand voice while contributing to a world-class customer experience.

Key responsibilities:

• Represent the brand voice and deliver memorable customer experiences to build long-term relationships
• Manage customer interactions through emails, phone calls, and the order management system
• Track customer feedback and develop initiatives to enhance the overall customer experience

Required qualifications:

• Bachelor's Degree from an accredited four-year college or university
• Previous experience in customer-centric roles such as retail or food service
• Experience with pets or health foods is preferred
• Familiarity with Gladly or similar customer service platforms is a plus
• Interest in working in a fast-paced, pet-friendly environment