Customer Experience Associate

Job Summary

Providing front-line customer service support, the full-time Customer Experience Associate will assist ReSource Pro Compliance customers with insurance regulatory compliance tasks, client intake, and sales support, while working in a hybrid role based in Vincennes, IN.

Key responsibilities

• Handle customer inquiries via phone, email, and chat, ensuring professional and timely assistance
• Follow established processes to complete routine regulatory compliance tasks accurately
• Gather and verify client information, inputting data into various systems and completing related reports

Required qualifications

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Previous insurance experience or basic insurance knowledge preferred
• Proficiency with MS 365 and ability to navigate various systems