Customer Experience Associate

Job Summary

To support customer interactions, the part-time Customer Experience Associate will manage inquiries and communications with internal and external customers regarding test samples, results, and account requests while working remotely.

Key responsibilities

• Handle customer inquiries via phone and electronic channels to obtain necessary information for processing test samples
• Communicate test status, manage account requests, and support the Sales team with order processing and customer verifications
• Document all customer interactions and escalate unresolved issues as needed while maintaining compliance with HIPAA policies

Required qualifications

• High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus
• Familiarity with customer service principles and administrative procedures
• Intermediate proficiency with Microsoft Office and Google Suite applications