Customer Experience Associate

Job Summary

Providing exceptional customer support, the remote Customer Experience Associate will manage customer inquiries, promote products and services, and ensure satisfaction through various communication channels.

Key responsibilities

• Deliver high-quality customer experiences while achieving designated KPIs
• Promote products and services, making recommendations based on customer needs
• Resolve customer issues through a case management system, striving for first-time resolution

Required qualifications

• High School diploma or GED required
• Minimum 3 years of customer service experience, preferably in a call center environment
• Proficiency in MS Office products and web applications
• Experience with CRM/database applications, such as Salesforce, is a plus
• Demonstrated passion for customer experience and ability to multitask effectively