Customer Experience Associate

Job Summary

Passionate about helping others, the full-time remote Customer Experience Associate will serve as the primary point of contact for members, handling inbound phone calls and providing support through email and SMS while delivering a high-touch, concierge-level experience.

Key responsibilities

• Handle inbound phone calls and provide timely support via email and SMS to assist members throughout their Lifeforce journey
• Educate members on Lifeforce products and services, resolving concerns and guiding them with empathy and professionalism
• Collaborate with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences while documenting interactions accurately

Required qualifications

• 2+ years of professional work experience, with at least 1 year in a customer support or call center role; healthcare experience is a plus
• Comfortable providing support primarily over the phone and able to multitask across multiple systems
• Experience with CRM or customer support platforms such as Zendesk is preferred
• Strong problem-solving skills and the ability to make independent decisions
• Previous remote work experience is strongly preferred