Customer Experience Associate

Job Summary

Supporting members and providers in a remote capacity, the Customer Experience Associate will manage incoming and outgoing calls regarding healthcare benefits, facilitate care services, and ensure outstanding customer service while residing in Hawaii.

Key responsibilities

• Research and communicate medical information regarding claims, member eligibility, and authorization inquiries while maintaining confidentiality
• Meet key performance indicators and service standards, demonstrating compassion to members and providers
• Assemble and enter patient information into appropriate systems, while identifying and responding to crisis calls with the right resources

Required qualifications

• 1-2 years of customer service experience, preferably in a call center or healthcare environment
• High school diploma or GED required; associate or bachelor's degree preferred
• Ability to talk and type simultaneously while navigating multiple computer applications
• Flexibility in scheduling and comfort with changes in a dynamic customer service environment
• Commitment to meeting monthly individual call center metrics and participating in training evaluations