Customer Experience Associate

Job Summary

To support a growing customer base, the full-time hourly Customer Experience Associate will manage customer inquiries across social channels, reviews, and chat, ensuring effective problem resolution and a positive brand experience while working remotely.

Key responsibilities

• Diagnosing customer issues and providing clear next steps primarily through social channels
• Monitoring and responding to customer concerns on multiple review platforms, crafting empathetic responses
• Participating in team projects focused on continuous improvement and performance growth

Required qualifications

• 1-3 years of relevant work experience
• Strong problem-solving skills and ability to make thoughtful decisions in real time
• Clear and confident communication skills, especially in explaining solutions
• Comfort using helpdesk/ticketing software
• Working knowledge of Microsoft 365 is preferred