Customer Experience Associate

Job Summary

Joining a dynamic team, the full-time hourly Customer Experience Associate will assist customers in resolving issues across multiple channels, including phone, email, chat, and text, while contributing to team projects and continuous improvement in a remote setting.

Key responsibilities

• Diagnosing customer problems and providing clear, confident solutions
• Managing customer interactions across various communication channels
• Participating in team projects focused on performance and improvement

Required qualifications

• 1-3 years of relevant work experience
• Strong problem-solving skills with the ability to make decisions in real time
• Experience using helpdesk/ticketing software
• Working knowledge of Microsoft 365 is preferred
• Experience in a direct-to-consumer environment is preferred