Customer Experience Associate

Job Summary

To support customer interactions, the temporary Customer Experience Associate will work remotely to assist both internal and external customers with inquiries related to test samples, communicate test statuses, and support sales account requests.

Key responsibilities

• Handle customer inquiries via telephone and electronic channels to obtain necessary information for processing test samples
• Communicate test statuses, manage customer accounts, and triage technical issues as needed
• Assist the sales team with account setup, order processing, and tracking requests

Required qualifications

• High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus
• Familiarity with HIPAA policies and procedures
• Intermediate proficiency with Microsoft Office and Google Suite applications