Customer Experience Associate

Job Summary

Supporting clinics remotely, the full-time Customer Experience Associate will manage inbound inquiries, troubleshoot order issues, and advocate for both patients and clinics while contributing to process improvements.

Key responsibilities

• Respond to clinic inquiries via phone, email, and chat, ensuring timely follow-up and clear communication
• Assist with product selection, order guidance, and documentation collection to streamline workflows
• Maintain accurate documentation in the ticketing system and contribute to knowledge base updates

Required qualifications

• 1-3 years of experience in customer support, healthcare operations, or a similar fast-paced environment
• Comfort working with systems such as G-Suite, Slack, and Kustomer/Zendesk
• A proactive, solution-oriented mindset
• Strong written and verbal communication skills
• High attention to detail and ability to manage multiple tasks simultaneously