Customer Experience Associate

Job Summary

Working remotely, the part-time Customer Experience Associate will manage customer appointments for collision repair and estimates, while ensuring adherence to Standard Operating Procedures and delivering a high-quality customer experience in a fast-paced call center environment.

Key responsibilities

• Schedule customer appointments for collision repair and estimates according to established procedures
• Professionally handle a high volume of inbound and outbound customer communications
• Assist customers with rental car reservations and tow scheduling while maintaining confidentiality

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Self-motivated with a strong work ethic and ability to learn quickly