Customer Experience Associate

Job Summary

To support a high-volume call center environment, the fully remote Customer Experience Associate will manage scheduling for collision repair appointments, handle customer communications, and assist with rental car reservations while ensuring a best-in-class customer experience.

Key responsibilities

• Schedule customer appointments for collision repair and estimates according to established Standard Operating Procedures
• Manage a high volume of inbound and outbound customer communications with professionalism and empathy
• Assist customers with rental car reservations and tow scheduling while maintaining data integrity

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in a high-volume call center environment
• Reliable modem and high-speed internet meeting minimum requirements
• Ability to navigate and multitask across multiple systems, including CRM software
• Self-motivated with a strong work ethic and ability to learn quickly