Customer Experience Associate

Job Summary

To support a growing customer experience team, the full-time Customer Experience Associate will deliver high-quality support to brand and retail partners through various digital and voice channels, managing inquiries, order-related issues, and cross-functional coordination in a fully remote environment.

Key responsibilities

• Serve as a primary point of contact for inbound partner inquiries, ensuring timely and professional responses
• Monitor and manage order workflows, including fulfillment coordination and exception handling
• Liaise with cross-functional teams to resolve partner-facing issues requiring multi-department input

Required qualifications

• 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
• Proficiency with CRM and ticketing tools (e.g., Zendesk, Salesforce) and a solid understanding of order management processes
• Strong organizational skills with the ability to manage multiple open cases simultaneously
• Ability to work independently in a remote environment with reliable internet connectivity
• Availability to work a schedule aligned to US Pacific or Eastern business hours