Customer Experience Associate

Job Summary

To support a growing customer service team, the part-time Customer Experience Associate will manage interactions with internal and external customers via phone and electronic channels, assisting with test sample processing, customer inquiries, and account management in a remote environment.

Key responsibilities

• Obtain and evaluate missing information from customers for processing test samples and communicate test status
• Respond to customer inquiries and complaints, managing accounts and documenting interactions
• Support the Sales team with account requests, including setup, orders, and tracking

Required qualifications

• High School degree or equivalent required; two- or four-year degree or certification preferred
• At least 2 years of prior customer service experience
• Multi-lingual skills are a strong plus